Category Archives: Boundaries

Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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Favorite First Year Posts

My blog turned a year old this week. Thanks to everyone who has read, commented and shared my adventure! As I look back over my first twenty-nine posts, I have some updates, insights, confessions and reflections for you. By sharing … Continue reading

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Crafting a Cancellation Policy

I’m not a fan of business policies mainly because enforcing them usually leads to an uncomfortable conversation where I feel bad standing up for myself. For whatever reason, compromising my boundaries seems preferable to upsetting, or worse, losing clients. Several … Continue reading

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Keeping Consistent Office Hours

It’s in my nature to help anyone who asks. As a caring service provider growing a business, it’s difficult for me to say no to clients, especially if they want to book an appointment. I’ve struggled with keeping set business … Continue reading

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Is the Customer Always Right?

I recently had an encounter with a client that left me shaking! He has two standing appointments a week and was asking me to alter my package expiration policy because he’s going on a six week vacation. He usually purchases a … Continue reading

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