Category Archives: Boundaries

Not All Cancellations Are Created Equal

LISTEN TO BLOGCAST Cancellations suck, especially when they happen with too little notice to fill them. Often, this is the case when clients are sick. So what’s the best policy for cancellations due to illness? Most of the advise I’ve … Continue reading

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Second Year Success Stories

LISTEN TO BLOGCAST In this past year of writing the blog, my practice has risen to new levels. The cash flow and tax payment inconsistencies that have plagued me from the beginning are over! Most of my triumphs came from going against … Continue reading

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Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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Favorite First Year Posts

My blog turned a year old this week. Thanks to everyone who has read, commented and shared my adventure! As I look back over my first twenty-nine posts, I have some updates, insights, confessions and reflections for you. By sharing … Continue reading

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Crafting a Cancellation Policy

I’m not a fan of business policies mainly because enforcing them usually leads to an uncomfortable conversation where I feel bad standing up for myself. For whatever reason, compromising my boundaries seems preferable to upsetting, or worse, losing clients. Several … Continue reading

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Keeping Consistent Office Hours

It’s in my nature to help anyone who asks. As a caring service provider growing a business, it’s difficult for me to say no to clients, especially if they want to book an appointment. I’ve struggled with keeping set business … Continue reading

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Is the Customer Always Right?

I recently had an encounter with a client that left me shaking! He has two standing appointments a week and was asking me to alter my package expiration policy because he’s going on a six week vacation. He usually purchases a … Continue reading

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