Category Archives: Client Experience

Why Clients Don’t Come Back (and How to Change That)

LISTEN TO BLOGCAST There are lots of reasons new clients don’t come back. Sometimes, our personalities simply don’t mesh. There’s not much we can do about that. However, there are many things we can do that increase the chances that … Continue reading

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How Sick Is Too Sick To Work?

LISTEN TO BLOGCAST A couple of months ago, I read a post from one of my favorite bloggers sharing her philosophy about not working when she’s sick. The main point of the post was the importance of having some cash … Continue reading

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How to Show Clients You Love Them

This month marks the third anniversary of Deep Heeling Barefoot Bodywork! To celebrate, I want to thank those responsible for making this possible, namely my clients. I’ve done some smart things to attract and retain an amazing clientele but it’s … Continue reading

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Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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Follow Up and Feedback

In my massage training, we were taught to call clients the day after their massage to see how they were feeling. Being one to do as I’m taught (until I know better), that’s exactly what I did when I started … Continue reading

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Details Make the Difference

Providing an exceptional client experience doesn’t take a lot of extra time or money, but it does make the likelihood of repeat business and referrals go up. With so many places to get a massage now (many that are extremely … Continue reading

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Favorite First Year Posts

My blog turned a year old this week. Thanks to everyone who has read, commented and shared my adventure! As I look back over my first twenty-nine posts, I have some updates, insights, confessions and reflections for you. By sharing … Continue reading

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