Category Archives: Client Experience

8 Ways to Provide an Exceptional Client Experience

LISTEN TO BLOGCAST Getting and keeping clients is by far the greatest challenge massage therapists express about their practices. Seeing clients only once will not create a thriving, sustainable business. We have to bring them back often to make our … Continue reading

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Second Year Success Stories

LISTEN TO BLOGCAST In this past year of writing the blog, my practice has risen to new levels. The cash flow and tax payment inconsistencies that have plagued me from the beginning are over! Most of my triumphs came from going against … Continue reading

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How to Get and Keep More Clients

LISTEN TO BLOGCAST Getting and keeping clients isn’t rocket science. It’s really more of a social science because it’s like hosting a party (or several short parties per day). So what makes a party so exceptional that people will remember … Continue reading

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Why Clients Don’t Come Back (and How to Change That)

LISTEN TO BLOGCAST There are lots of reasons new clients don’t come back. Sometimes, our personalities simply don’t mesh. There’s not much we can do about that. However, there are many things we can do that increase the chances that … Continue reading

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How Sick Is Too Sick To Work?

LISTEN TO BLOGCAST A couple of months ago, I read a post from one of my favorite bloggers sharing her philosophy about not working when she’s sick. The main point of the post was the importance of having some cash … Continue reading

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How to Show Clients You Love Them

This month marks the third anniversary of Deep Heeling Barefoot Bodywork! To celebrate, I want to thank those responsible for making this possible, namely my clients. I’ve done some smart things to attract and retain an amazing clientele but it’s … Continue reading

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Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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