Category Archives: Communication

What Your Voice Mail Greeting Says About You

LISTEN TO BLOGCAST When I get bookings for Groupon Strategy Calls, typically they’re with massage therapists who want to get more clients. Sometimes when I call at the scheduled time, I get their voice mail greeting. Often, that gives me … Continue reading

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Not All Cancellations Are Created Equal

LISTEN TO BLOGCAST Cancellations suck, especially when they happen with too little notice to fill them. Often, this is the case when clients are sick. So what’s the best policy for cancellations due to illness? Most of the advise I’ve … Continue reading

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Do You Really Need MORE Clients?

LISTEN TO BLOGCAST It’s common business knowledge that it takes less time, money and energy to keep customers than it does to acquire new ones. Having a thriving practice is the perfect combination of attracting new clients while retaining those … Continue reading

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3 Things to Say That Get More Rebookings

LISTEN TO BLOGCAST One of the most challenging parts about having my own practice has been learning how to talk to clients. Specifically, I’ve struggled with what to say to encourage rebooking and continuing visits. I never wanted to be pushy … Continue reading

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How Sick Is Too Sick To Work?

LISTEN TO BLOGCAST A couple of months ago, I read a post from one of my favorite bloggers sharing her philosophy about not working when she’s sick. The main point of the post was the importance of having some cash … Continue reading

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Follow Up and Feedback

In my massage training, we were taught to call clients the day after their massage to see how they were feeling. Being one to do as I’m taught (until I know better), that’s exactly what I did when I started … Continue reading

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Making Peace With Sales

I’m hard pressed to think of a word that shakes my confidence as much as “sales” (ok, maybe bikini but that’s a whole different issue). The mere thought of selling conjures up images of used car salesmen, door-to-door solicitors and … Continue reading

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