Category Archives: Communication

3 Things to Say That Get More Rebookings

LISTEN TO BLOGCAST One of the most challenging parts about having my own practice has been learning how to talk to clients. Specifically, I’ve struggled with what to say to encourage rebooking and continuing visits. I never wanted to be pushy … Continue reading

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How Sick Is Too Sick To Work?

LISTEN TO BLOGCAST A couple of months ago, I read a post from one of my favorite bloggers sharing her philosophy about not working when she’s sick. The main point of the post was the importance of having some cash … Continue reading

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Follow Up and Feedback

In my massage training, we were taught to call clients the day after their massage to see how they were feeling. Being one to do as I’m taught (until I know better), that’s exactly what I did when I started … Continue reading

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Making Peace With Sales

I’m hard pressed to think of a word that shakes my confidence as much as “sales” (ok, maybe bikini but that’s a whole different issue). The mere thought of selling conjures up images of used car salesmen, door-to-door solicitors and … Continue reading

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5 Benefits to Online Scheduling

I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading

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The End May Be a Beginning

The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading

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Granting Clients’ Wishes

The first session with a new client is going great! You’ve spent more time on their back than intended (they requested more time on their low back when you asked) and now the comprehensive full body massage you had planned … Continue reading

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