Tag Archives: sales

3 Things to Say That Get More Rebookings

LISTEN TO BLOGCAST One of the most challenging parts about having my own practice has been learning how to talk to clients. Specifically, I’ve struggled with what to say to encourage rebooking and continuing visits. I never wanted to be pushy … Continue reading

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Making Peace With Sales

I’m hard pressed to think of a word that shakes my confidence as much as “sales” (ok, maybe bikini but that’s a whole different issue). The mere thought of selling conjures up images of used car salesmen, door-to-door solicitors and … Continue reading

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Is the Customer Always Right?

I recently had an encounter with a client that left me shaking! He has two standing appointments a week and was asking me to alter my package expiration policy because he’s going on a six week vacation. He usually purchases a … Continue reading

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The End May Be a Beginning

The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading

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How Easy Is It to Pay You?

How many payment options do you offer? Consumers expect payment to be easy and convenient, so I accept credit and debit cards, cash, checks and PayPal in my practice. Last month, 74% of my sales were from credit/debit cards, 25% … Continue reading

Posted in Client Experience, Money | Tagged , , | 2 Comments