Tag Archives: service

Why Clients Don’t Come Back (and How to Change That)

LISTEN TO BLOGCAST There are lots of reasons new clients don’t come back. Sometimes, our personalities simply don’t mesh. There’s not much we can do about that. However, there are many things we can do that increase the chances that … Continue reading

Posted in Business Practices, Client Experience, Start Up | Tagged , , , | Leave a comment

Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

Posted in Boundaries, Business Practices, Client Experience | Tagged , , | Leave a comment

Details Make the Difference

Providing an exceptional client experience doesn’t take a lot of extra time or money, but it does make the likelihood of repeat business and referrals go up. With so many places to get a massage now (many that are extremely … Continue reading

Posted in Business Practices, Client Experience | Tagged , , | Leave a comment

5 Benefits to Online Scheduling

I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading

Posted in Client Experience, Groupon, Web Design | Tagged , , | 4 Comments

Keeping Consistent Office Hours

It’s in my nature to help anyone who asks. As a caring service provider growing a business, it’s difficult for me to say no to clients, especially if they want to book an appointment. I’ve struggled with keeping set business … Continue reading

Posted in Boundaries, Business Practices | Tagged , , | 2 Comments

The End May Be a Beginning

The first session with a new client has gone well! They’ve opened the door so now it’s time to assess their satisfaction, accept payment and find out how they’d like to proceed. Always offer water since clients often get thirsty … Continue reading

Posted in Client Experience | Tagged , , , | Leave a comment

Granting Clients’ Wishes

The first session with a new client is going great! You’ve spent more time on their back than intended (they requested more time on their low back when you asked) and now the comprehensive full body massage you had planned … Continue reading

Posted in Client Experience | Tagged , , | Leave a comment