Tag Archives: service

Second Year Success Stories

LISTEN TO BLOGCAST In this past year of writing the blog, my practice has risen to new levels. The cash flow and tax payment inconsistencies that have plagued me from the beginning are over! Most of my triumphs came from going against … Continue reading

Posted in Boundaries, Business Practices, Client Experience, Marketing, Money, Pricing, Taxes | Tagged , , , , , , | 2 Comments

How to Get and Keep More Clients

LISTEN TO BLOGCAST Getting and keeping clients isn’t rocket science. It’s really more of a social science because it’s like hosting a party (or several short parties per day). So what makes a party so exceptional that people will remember … Continue reading

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Why Clients Don’t Come Back (and How to Change That)

LISTEN TO BLOGCAST There are lots of reasons new clients don’t come back. Sometimes, our personalities simply don’t mesh. There’s not much we can do about that. However, there are many things we can do that increase the chances that … Continue reading

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Flexibility is the Best Policy

I recently updated my cancellation policy. Since then, I’ve been struggling with being fair to clients while being compensated for income I was counting on. I’ve come to the conclusion that policies are for weeding out clients who don’t value … Continue reading

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Details Make the Difference

Providing an exceptional client experience doesn’t take a lot of extra time or money, but it does make the likelihood of repeat business and referrals go up. With so many places to get a massage now (many that are extremely … Continue reading

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5 Benefits to Online Scheduling

I’ve often said that the growth of the massage profession is due to the invention of the answering machine. Until then, therapists either needed someone answering the phone to book appointments for them while they were with clients, or had … Continue reading

Posted in Client Experience, Communication, Groupon, Web Design | Tagged , , | 4 Comments

Keeping Consistent Office Hours

It’s in my nature to help anyone who asks. As a caring service provider growing a business, it’s difficult for me to say no to clients, especially if they want to book an appointment. I’ve struggled with keeping set business … Continue reading

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